Customer Service

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Guest Review of Zoëtry Agua Punta Cana: Natalia Rocks!

At Zoëtry Agua Punta Cana, we pride ourselves on providing Endless Privileges®, luxurious accommodations and superior customer service to all of our guests. One of the benefits of staying at a boutique resort like Zoëtry Agua is the personalized attention you will receive from our management team and staff members. From the time you book your vacation until your return home, we are here to assist in any way we can.

We thought this recent review on Trip Advisor summed up the type of customer service you can expect at our resort. Take a look at what this recent guest had to say (and yes, we are on a first name basis with our guests!)

Natalia Rocks!

Spent a week in late October through early at the beautiful Zoetry Punta Cana. On landing we were welcomed home by Natalia and her team, given a brief tour of the resort and taken to our room, and what a room it was.

We visited when the pool was out of order. We had booked a swim out room and were advised by Natalia of the problem in advance. She offered to move us into a plunge pool suite so as to not be inconvenienced and the room was stunning, with a full living and dining room, two chaise lounges out back by the pool and all the amenities you’ve read about elsewhere. Before we knew it, champagne, ceviche and nachos were set out on our dining table. Yes, we were very happy.

Despite lots of activity while we were there–corporate types being on the property, pool problems, fully booked house, Natalia was everywhere greeting people, checking in, making sure things were in order and arranging accommodations when problems arose and always with a smile on her face and a a bright attitude. Kudos to Natalia who makes this a premier resort.

Read the full review here.

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Guest Review: Zoëtry Agua Punta Cana

We love receiving feedback from all of our guests at Zoëtry Agua Punta Cana, especially when it’s coming from someone who truly enjoyed their stay with us.  Take a look at what this guest had to say about his recent vacation at our resort. We thought this Trip Advisor review was short, sweet and to the point. In fact, we couldn’t have said it better ourselves!

Ahhhhhhh…………………..

What a completely delightful place. Words can barely describe how wonderful Zoëtry Agua Punta Cana is. The beach, the room, the pools, the food, the beverage, the activities were all superb. The best, however, are the people who are always there to accommodate your every need. I cannot wait to return. Mi novia and I are going back in December and only hope it all wasn’t just a wonderful dream. When you go, be sure to wake up at least one morning to enjoy the sunrise, you will never forget it. Tomas

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Q & A with Zoëtry Casa del Mar

In case you didn’t already know, our goal at Zoëtry Casa del Mar is to provide the absolute best service and create a remarkable experience for guests staying at our resort.

If you are considering a trip to Zoëtry Casa del Mar, this Q & A with our Director or Sales, Claudia Morales, might be just what you need to help solidify your decision. Claudia talks about what makes the resort so unique, the little extras guests can expect and how staff members go out of their way to please our guests.

How long have you worked at Zoëtry Casa del Mar?
I’ve worked at the resort since June 2009, six months prior to the opening of the resort.

Why do you think your resort stands out from other resorts in the area?
The resort stands out because of its focus on wellness, relaxation and romance. It is a place where guests can find the natural beauty of Cabo, while being pampered with Endless Privileges® and impeccable service. Guests at Zoëtry Casa del enjoy our delicious gourmet a la cart menus with heart-healthy and organic ingredients, premium brand cocktails and specialty wines, relaxing treatments at the Sueños Del Mar Spa or attending one of our cultural activities and many more complimentary privileges that are automatically received.  Zoëtry Wellness & Spa Resorts stand out because it offers a luxurious indulge without the guilt.


What are some of the little extras that your resort offers to guests?
Besides the amenities mentioned above, the resort also offers complimentary international phone calls, complimentary laundry service, 24 hour in-room dinning, a complimentary consultation with a Wills System specialist and more.

Can you give any examples of a time when your hotel went out the way to please a guest?
Our staff goes out their way to service our guests and accommodate special requests. One time in particular, there was a gentleman who was ready to propose to his now wife. We helped him organize all the details of the beautiful proposal. We arranged for a photographer to take candid photos from a distance while the couple walked along the beach. He proposed to her on our secluded and romantic beach, while a photographer took pictures completely unnoticed by the bride-to-be. After she said “Yes” they continued walking along the beach to find a special table set-up with candles and tiki torches in the middle of nowhere for a very romantic dining experience under the stars. The dinner also featured a champagne toast, live music and rose petals to make this romantic occasion even more perfect for the happy couple!

Why would you recommend Zoëtry Casa del Mar as a vacation destination for travelers?
I would recommend this beautiful resort because it is a place to leave everything behind and enjoy all of the natural beauty, authentic architecture, cultural diversity, tranquility and romance that Mexico has to offer.