At Zoëtry Agua Punta Cana, we pride ourselves on providing Endless Privileges®, luxurious accommodations and superior customer service to all of our guests. One of the benefits of staying at a boutique resort like Zoëtry Agua is the personalized attention you will receive from our management team and staff members. From the time you book your vacation until your return home, we are here to assist in any way we can.

We thought this recent review on Trip Advisor summed up the type of customer service you can expect at our resort. Take a look at what this recent guest had to say (and yes, we are on a first name basis with our guests!)

Natalia Rocks!

Spent a week in late October through early at the beautiful Zoetry Punta Cana. On landing we were welcomed home by Natalia and her team, given a brief tour of the resort and taken to our room, and what a room it was.

We visited when the pool was out of order. We had booked a swim out room and were advised by Natalia of the problem in advance. She offered to move us into a plunge pool suite so as to not be inconvenienced and the room was stunning, with a full living and dining room, two chaise lounges out back by the pool and all the amenities you’ve read about elsewhere. Before we knew it, champagne, ceviche and nachos were set out on our dining table. Yes, we were very happy.

Despite lots of activity while we were there–corporate types being on the property, pool problems, fully booked house, Natalia was everywhere greeting people, checking in, making sure things were in order and arranging accommodations when problems arose and always with a smile on her face and a a bright attitude. Kudos to Natalia who makes this a premier resort.

Read the full review here.